Users are given an order number for purchases made through Pink Fox. The order number is used for our customers to learn the status of their products. Order status; This is the section that contains detailed information such as whether the order has been shipped or not, tracking of the cargo, where and at what stage it is.

• My Orders and Tracking Method

    The order tracking section is very easy to use. Users who have an account on the site should log in to their accounts from the top right section and then click on "My Account" from the same section. Details about account information are displayed here. In the My Account section, there is a "My Orders" section. It is possible to access information about all previous orders from here. After entering the My Orders section, a page with 2 tabs welcomes the user. This page displays "Completed Orders" and "Non-Payment Orders". The order number, order date, status and payment method can be displayed in the table here. If the order is not on its way yet, it will be in the preparation stage; if it is already on its way, it will be delivered to the users. After the order reaches the user, this section will change to order completed.

• Order Tracking Without Membership

    Users who do not have an account on the site can also track their orders. In order to track their orders, they must note down the order number they received as a result of their shopping. Transactions will be made based on the order number. Our customers who are not members of the Pink Fox website but have placed an order and want to know the status of their order should click on the order tracking button in the information menus section at the bottom of the site. After clicking on the order tracking text, a page will open asking for the order number. From here, they can find out in detail the status of their orders by making an order inquiry by number.
    There is the phrase "Shipped" for products departing from the order tracking area. We may have users who want to track their cargo in more detail. After this point, it will be done between the cargo company and the customer. In order to receive detailed information about the order, it is necessary to track it via the cargo number sent to the customer as a message when the order is shipped. Since the tracking number is searched on the cargo company's website, it is possible to obtain a more detailed result regarding the status of the cargo.

• Membership and Order Tracking

    It is very easy to create an account on the Pink Fox site, place an order, find the products on the site and keep track of the products during the ordering process. This is because the site is designed specifically for customers, for easy and fast use. Making transactions on the site and following the subsequent processes can always be done with a few clicks. Orders placed on the Pink Fox website are prepared and delivered to the cargo company as soon as possible. The products delivered to the cargo company are subjected to a high-quality packaging process. Pink Fox site includes fantasy products, clothes, costumes and technological products. Due to the wide variety of product range, the process of preparing the products for shipping has also diversified. Each product is packaged in a unique way.

• About Problems That May Occur in Shipping

    However, communication channels can be used for problems that may occur during shipping. It is possible to access contact options from the "Contact" heading at the bottom of the site. The experienced staff of the Pembe Tilki site is ready by phone and e-mail to provide a better quality service to our customers. Return and exchange rules apply for problems that may arise with the products. At this point, what our customers should pay attention to is to take photographs of the cargo that looks bad and worn out with the courier and keep a report. Thus, return and exchange transactions are carried out much faster.

• Order and Return

    If our users who ordered from the Pink Fox site decide to return the product before it arrives, they must do so by speaking to the site. If the product is returned before it is shipped by the site, the product will not be shipped at all and the refund process will proceed directly. Our customers can find out where the product is from the order tracking section in the information menu of the Pink Fox website. Order tracking is a very useful and advantageous service. Pink Fox will always make updates and changes on the site in order to provide a better and higher quality service to its users.

    Pembe Tilki site updates the order tracking section regularly every day. When the product moves to the next stage, experienced and expert Pink Fox staff updates the product information and status on the website. Thus, users always have access to the most up-to-date and accurate information when they want to learn the status of order tracking. As the Pink Fox site, it is important for us that our users are satisfied with our site and that we provide assistance with utmost care until the products reach their hands. Order tracking is also a part of this process.