1. Do I have to be a member to shop Pink Fox?

• There is no membership requirement to shop on our site. We do not consider membership a requirement for easy, fast and reliable shopping, but we offer opportunities to our users who are members. Any recorded information will not be shared with third parties. Your information will be completely safe.

2. For what purpose will mobile phone information be used when becoming a member?

• Your mobile phone information will be used only for account security. Additionally, if you would like to receive information about campaigns and announcements while becoming a member, you will be able to receive information about announcements and campaigns by ticking the relevant field.

3. Will disturbing advertisements be sent to the e-mail address used for membership?

• If you want to receive information about announcements and campaigns during your membership, the announcement and promotional e-mail will be sent to your e-mail address.

4. How can I ask the questions I need to ask before shopping?

• It is recommended that you review the answers to frequently asked questions. If your question is not answered in this area, you can ask your questions by e-mail using the customer communication line.

5. I have security concerns about shopping.

• Pembe Tİlki serves with 1 year of experience. Thanks to this experience, all kinds of security measures have been taken for our site. Confidentiality is our greatest principle.

6. How can I choose the product I like while shopping?

• You can select your favorite product with the add to cart or buy now option. When you add it to the cart, you can review other products and purchase them after your review is completed.

7. There is a product I like while shopping. But I want to decide in the coming days.

• You can create a wish list by clicking the add to my wish list button on the page of the product you like.

8. I can't decide between multiple similar products. What should I do?

• You can compare the product you like by pressing the compare products button and decide after this comparison.

9. The product I like is expensive. I want to benefit from future discount campaigns.

• Pink Fox sells the products it sells in accordance with its good price and quality policy. However, sometimes it may make price reductions due to its sales strategy. In order to benefit from these discounts, you can be notified when the price of the product drops by clicking the Notify me when the price drops button on the product page.

10. How can I find out the size of the products I like?

• You can find out the products you like from the measurements in the product features below the product.

11. On what basis are product reviews made?

• Product comments are comments made by our customers who purchased and used this product. You can write about the items you want to draw the attention of other customers about the purchased products by logging in.

12. How is payment made when products are purchased?

• Purchased products are paid according to the payment method specified under the product. When purchasing the product, payment can be made by money order or courier at the door.

13. How are purchased products shipped?

• The purchased product is specially packaged during packaging, and not the slightest information about the contents of the package is included on the package. It is packaged and delivered to you in a way that no one else, such as a courier or company employee, can know the contents of the product.

14. Will I pay shipping fees?

• Shipping fee is not paid. All of our products are sent with free shipping.

15. How can I find out where the product I purchased is?

• The product you purchased will be shipped as soon as possible. You can track your product in the order tracking section of our website by logging in simultaneously.

16. What should I do if the package of the product shipped is crushed or damaged?

• The product you purchase is carefully packaged so that it will not be affected by external factors. However, if you observe a situation such as crushing or deformation in the incoming package, you can not accept the package, prepare a report and return it back.

17. Will the special product I purchased harm my skin?

• All products supplied by Pink Fox meet national and international health standards. Therefore, our products will not harm your health in any way, provided that they are used as specified in the user manual and you have healthy skin.

18. The product I bought is different from the product I see on the internet. What should I do?

• If you inform our contact line that you have determined that the product purchased and the product specified on the package are different, the necessary explanation will be made to you. We have satisfied customers who have shopped so far and no such negativity has been encountered.

19. Do the products have a warranty?

• All purchased products are guaranteed in accordance with consumer law.

20. Can I return the products?

• You can return the product you purchased but are not satisfied with by calling our contact center within the conditions specified in the sales contract. Some products are not accepted for return due to health and hygienic conditions.

21.What is your customer policy?

• As Pembe Tilki, we work with 100% satisfied customers, taking as a reference our satisfied customers who have been shopping for 1 year.

22. The product malfunctioned after purchasing it, what should I do?

• If the products you have purchased malfunction or require maintenance, the problem will be resolved by calling our customer contact numbers.

23. How can I be informed about Pink Fox's opportunities without entering the site?

• You can be informed about our opportunities and campaigns by following Pink Fox on social media such as Facebook, Twitter, Instagram. You can also be notified by e-mail or text message by checking the relevant boxes during membership.

24. How can I be informed about campaigns without becoming a member of the site or following on social media?

• If you enter your e-mail address in the field at the bottom of our website, you can be informed about campaigns and announcements.