The Pink Fox site warranty and return conditions have been prepared on the basis of legal processes. Our site pays utmost attention in order not to victimize customers in warranty and return processes. However, it will be healthier for both parties to read the information written on this page before returning the product and to initiate the return of the products in this direction.
Return and Withdrawal
For each product on the Pink Fox site, the right of withdrawal of users without giving any reason is legally determined as 15 days. Our site has also accepted this period in its return conditions. If there is no problem with the product, only the period of withdrawal from receiving the product covers 15 days. Within 15 days, return procedures can be initiated by contacting the site. However, the site expects the product to be returned to be sent undamaged and with the label on. For this reason, in order to avoid mutual victimization, it is recommended that especially textile products be tried without removing the label in the first place. When you are sure of the product, the label can be removed and started to be used.
If an error or problem occurs in Pink Fox products, the return period doubles to 30 days. In other words, defective products are accepted back by our site within a period of 1 month. What needs to be done for this will be to contact the contact addresses of the site and ship the product back. The product for which the return process has been initiated is expected by us with the invoice, in the original box (if it is a boxed product), including all additional accessories sent. In addition, in order for the return process to start, the return form sent with the invoice or on the back of the invoice must be filled in. The return form is a requirement set by the Tax Procedure Law No. 385.
When a product is returned to the Pink Fox site, there is a refund worth the cost of the product. Additional fees such as shipping fees other than the product price are not refunded to the customer. This is due to the fact that those fees are given to the cargo company, not to the Pink Fox site. In return transactions, the refund shipping fee is paid by the customer. From the moment the product is shipped by the site, it is considered sent and cannot be canceled. In other words, if the product has been shipped, it must be sent back for the return process.
The reimbursement of the price price of the product returned to the Pink Fox site is a time-consuming process. This is due to checking the suitability of the returned product. If no problems are encountered with the product, a refund is made depending on the payment method.
The prices of products purchased in installments by credit card are also refunded in installments. This process does not originate from the Pink Fox site. Generally, the return procedures of banks are processed in this way. Therefore, the site does not leave an area where we can help our customers in this regard. The return of products purchased by credit card is carried out within the framework of the terms and conditions determined by the bank.
In order for the return to be completed by our site, all fields in the return form must be filled in completely. The return form is on the back of the invoice. If this form is not filled in completely, signed or if the product is sent without an invoice, the return transactions are not realized. In this process, shipping costs are borne by the customer. For this reason, we recommend our customers to fill out the form carefully.
If the product purchased from the site and desired to be returned is among the products defined as technological, documents such as warranty certificate and user manual must be sent in full. It should be sent back with the original box. When the product is sent complete, the defect should be clearly expressed. If no defect is found in the product, it may not be returned in the process following the first 15 days. For this reason, it will be good for both parties to be sure of the product correctly by reading the user manuals of technological products.
Before the products are returned, in case of damage such as broken, dents that may occur during delivery from the cargo, the buyer must not receive the product or take a report and take a photo. If the product is received, it will be accepted as intact. If the product is to be returned or the right of withdrawal is to be used, the product must not be used. The product must be carefully protected until the delivery process.
If the value of the product decreases as a result of an activity carried out by the buyer, if the product is damaged, return transactions will not be realized. Returns are not made in cases of user error. The Pink Fox site is responsible for the changes and deterioration that may occur if the product is used correctly. The product must be used properly. How to use the products is explained in detail in the user manuals and box indicators sent together. It is also possible to access information about the products on the review pages of the products. In order to make a return, there must be a deficiency in the normal, proper use of the products.
Return transactions to be carried out through the Pink Fox website are based on legal periods as stated above. If the right of withdrawal will be used without giving a reason, the product must be shipped as soon as possible. If damage and deficiencies are detected, the product must be sent back to the Pink Fox site within 30 days in full. The address information to be sent is detailed in the contact section.